PAYMENT SECURITY
On Satisfy Online Store, every purchase is made with maximum security. We only use protected connections, as demonstrated by the « https » URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
FAQ
HOW DO I KNOW WHAT SIZE I AM?
To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the respective product page.
If you would like customized sizing assistance, please do not hesitate to contact us for help.
WILL I BE CHARGED DUTIES AND TAXES?
Satisfy covers all taxes and duties, with the exception of Brazil, South Africa, and Georgia.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and Klarna.
CAN I PICK UP AN ORDER OR DROP OFF A RETURN FROM YOUR PARIS LOCATION?
At this time, we are unable to accept any direct pick-ups or drop-offs.
WHAT COURIER PROVIDERS DO YOU USE?
Domestic orders are shipped via Chronopost, while international orders are shipped via FedEx.
CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to PO boxes.
DO YOU SHIP INTERNATIONALLY?
We currently ship worldwide , excluding Ukraine and Russia.
HAS MY ORDER BEEN SHIPPED?
Please expect your products to be shipped within 1-3 business days.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Due to anticipated high order volumes, please allow 5-6 business days for your order to be dispatched. Shipments typically take 3-5 business days to arrive. Please note that delivery times may vary due to customs clearance or other unforeseen variables.
If you did not find the answer to your question, please contact customer service directly at: www.satisfyrunning.com/contact
I JUST PLACED AN ORDER, CAN I CANCEL IT?
We are unable to modify or cancel an order once it has been submitted.
HOW DO I EXCHANGE OR RETURN AN ITEM?
All purchases made on the Satisfy Archive website are final sale and are not eligible for return or exchange.
CAN YOU HOLD PRODUCT FOR ME?
Due to limited quantities we are not able to hold products.
WHERE ELSE CAN I FIND YOUR PRODUCT?
At this time all Satisfy products are sold exclusively on our webshop and at select retailers. You can view our stockists here.
CAN I USE MY PROMOTIONAL CODE?